We want you to love your Watches Of purchase! We carefully check every order before it leaves us, but we understand that sometimes things don’t go as planned. If you’d like to return your purchase, you may be eligible for a return within our 28-day or 45-day return period, subject to the conditions below.

Returns & Refunds

If you would like to return your Watches Of purchase, the item must be in its original condition, unaltered and unworn and meet all of our return requirements.

Within 28 Days: If you request a refund and return the item to us within 28 days of receiving your order, we’ll provide a full refund for the item through your original payment method.

29–45 Days: If you request a refund and return the item to us between 29 and 45 days after receiving your order, we’ll issue the amount paid as a Watches Of gift voucher.

We aim to process your refund or gift voucher within 14 working days of receiving your returned item. If you request a return within the applicable timeframe but are unable to return the item for any reason, please contact our Customer Service team. We’ll review your situation, although the final decision remains with Watches Of.

Please note: Express Delivery charges are non-refundable.

Free International Returns

We want to make returning your purchase as easy as possible. Eligible international returns are free of charge. Customers are responsible for any taxes and duties applicable in their respective countries.Returns are generally processed within approximately 14 working days after we receive the returned item. Delivery and processing times may occasionally take longer due to circumstances outside our control.

All Sales Are Final Unless Eligible for Return

While we offer returns within the applicable return period, not every order or item is eligible for a return, refund or exchange. We’re unable to accept returns or provide refunds or exchanges for:

• Change of mind outside of our applicable return period
• Incorrect product selection where the item does not meet our return conditions
• Unwanted items returned outside of our applicable return period
• Incorrect or incomplete shipping information provided at checkout
• Items that have been worn, used, altered or damaged after delivery
• Damage caused by improper use, handling or care after delivery
• Items returned without their original packaging, documents or accessories
• Items returned outside the applicable return timeframe

We recommend taking a moment to double-check your watch selection, order details and shipping address before placing your order.

Hassle-Free Return Instructions

Step 1 — Check Your Item

Before arranging your return, please make sure the item is:

• In its original condition
• Unaltered and unworn
• Free from signs of use, damage or modification
• Returned with its original, undamaged packaging
• Returned with all original documents and accessories, where applicable

This includes instruction manuals, warranty cards, plastic protectors, hangtags, spare links and other original accessories.

Step 2 — Contact Us

Please contact our Customer Service team before sending your return. Provide your order number and return/pickup address so we can provide the correct instructions for your order.

Step 3 — Pack & Send

Once your return has been confirmed, please pack the watch securely in a crush-resistant box with sufficient protective padding to help prevent damage during transit. Once received, our team will inspect the item and contact you with an update. Please do not send anything back unless our Customer Service team has provided return instructions.

Return Terms & Guidelines

• All returned items must be in their original condition, unaltered and unworn.
• Original, undamaged packaging must be included.
• All applicable original documents and accessories must be included.
• Please package your return carefully to prevent damage during transit.
• Watches Of cannot be responsible for damage caused by insufficient packaging during return transit.
• Original packaging damaged by the customer or during transit may not be replaceable.
• Eligible international return shipping is free of charge.
• Customers are responsible for applicable taxes and duties in their country.
• Return requirements may vary depending on the destination country.

Buy 2, Return All

If you purchased two items under our “Buy 2 Get Extra 15% OFF” promotion, both items must be returned together. Partial returns of only one item are not permitted for this promotion.

Something Not Quite Right?

If your order arrives damaged, incorrect, defective or in an unexpected condition, please contact us as soon as possible after delivery. We’re here to help. To help us resolve the issue quickly, please provide:

• Your order number
• The email address used for your order
• A description of the issue
• A photo of the shipping box and shipping label
• Clear photos of the affected product
• Photos of the product packaging
• Any other photos that may help us understand the issue

Please do not send anything back until our Customer Service team provides return instructions.

Order Changes & Cancellations

Need to change or cancel your order? Please contact us as soon as possible. Orders can be cancelled within 30 minutes of placing the order, unless the watch is out of stock. After the 30-minute cancellation period, orders cannot be cancelled once they have been processed or shipped. Pre-orders cannot be cancelled, as funds have already been sent to the manufacturer to secure your watch. Please double-check your order and shipping details before completing your purchase.

Product & Warranty Issues

If you believe your watch has a manufacturing fault or an issue covered by the applicable brand warranty, please contact us with your order details and information about the issue. Our team will review your case and advise you on the next steps. Warranty coverage may vary depending on the brand and product.

We’re Here to Help

Our goal is simple — we want you to be happy with your watch. If you’re unsure whether your order qualifies for a return, or if something isn’t quite right with your purchase, please reach out to our Customer Service team. We’ll always do our best to make the process as easy and straightforward as possible.

Policy Updates

Watches Of may update this policy from time to time. Any changes will be posted on this page.